Secret Shopper Assignment

I visited my local public library to ask for a book recommendation, and the librarians seemed very unprepared to answer such a question! I think my question took the reference librarian off-guard, and she wasn't able to find any good recommendations for me. Part of the problem was that she didn't use any readers' advisory tools, and instead chose to walk me over to the new books display and pull a few titles off the shelf at random, none of which really fit my request (I had asked for a good science fiction novel). She eventually had me talk to the librarian who orders science fiction materials, but he was more interested in having a conversation with me about the sort of books he liked than finding a good recommendation for me. In the end he wished me luck with my search, but didn't provide any great leads. I would be hesitant to use this library again for readers' advisory questions, and my impression is that the librarians there don't get many questions of this type.